Privacy Policy

Last updated: April 18, 2026

1. Introduction

Remote Tech Group, LLC ("we," "us," or "our") operates ActExporter, a database migration service located at www.actexporter.com. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Email address for service notifications and support
• Payment Information: Billing details processed securely through our payment partners
• Database Files: Your ACT! database backup file and contained data
• Project Information: Migration preferences, field mappings, and service selections

2.2 Database Content

Your uploaded ACT! database may contain:

• Contact and company records
• Notes, history, and activity records
• Custom fields and user-defined data
• File attachments and documents
• User information and system metadata

2.3 Automatically Collected Information

• Usage Data: Pages visited, features used, and service interactions
• Technical Data: IP address, browser type, device information
• Log Data: Access logs, error reports, and performance metrics
• Cookies: Session management and service functionality

3. How We Use Your Information

3.1 Service Delivery

• Processing and migrating your ACT! database
• Analyzing database structure and content
• Generating export files or importing to target systems
• Providing customer support and service notifications

3.2 Business Operations

• Processing payments and maintaining billing records
• Monitoring service performance and reliability
• Improving our migration algorithms and processes
• Complying with legal and regulatory requirements

3.3 What We Don't Do

We do not:

• Read, review, or analyze your personal data for non-service purposes
• Use your data for marketing or advertising
• Sell, rent, or trade your information to third parties
• Contact your customers or use your business data for our benefit

4. Data Security

4.1 Security Measures

We protect your data through:

• Encryption: SSL/TLS encryption for all data in transit
• Access Controls: Role-based access with authentication requirements
• Secure Infrastructure: Protected servers with regular security updates
• Monitoring: Continuous monitoring for security threats and anomalies
• Backup Protection: Encrypted backups with controlled access

4.2 Payment Security

Payment information is processed by PCI DSS compliant payment processors. We do not store credit card numbers or sensitive payment data on our servers.

5. Data Retention and Deletion

5.1 Automatic Deletion

Your data is automatically deleted from our systems according to this schedule:

• Database Files: 30 days after migration completion
• Processed Data: 30 days after migration completion
• Project Metadata: 30 days after migration completion
• System Logs: 90 days for security and troubleshooting purposes
• Billing Records: 7 years for tax and legal compliance

5.2 Early Deletion Requests

You may request immediate deletion of your data by contacting support@actexporter.com. We will process deletion requests within 5 business days.

6. Data Sharing and Disclosure

6.1 Service Providers

We may share limited data with trusted service providers who assist in:

• Payment processing (PCI DSS compliant processors)
• Cloud infrastructure services (hosting, storage)
• Security monitoring and threat detection
• Customer support systems

All service providers are bound by strict confidentiality agreements.

6.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

7. Your Privacy Rights

7.1 Access and Control

You have the right to:

• Access your personal information we maintain
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Receive a copy of your data in a portable format
• Restrict processing of your data in certain circumstances

7.2 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information to third parties.

7.3 European Privacy Rights (GDPR)

If you are in the European Economic Area, you have additional rights under GDPR:

• Lawful basis for processing (legitimate business interests)
• Right to object to processing
• Right to data portability
• Right to lodge a complaint with supervisory authorities

8. International Data Transfers

Your data is processed primarily in the United States. If you are located outside the US, your information may be transferred to and processed in the US, which may have different privacy laws than your jurisdiction.

9. Cookies and Tracking

9.1 Cookies We Use

• Essential Cookies: Required for service functionality and security
• Analytics Cookies: Help us understand service usage and performance
• Preference Cookies: Remember your settings and choices

9.2 Cookie Control

You can control cookies through your browser settings. Disabling essential cookies may affect service functionality.

10. Children's Privacy

ActExporter is not intended for use by children under 16. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. We will notify you of significant changes via email or service notifications.

12. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us at:

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© 2026 Remote Tech Group, LLC. All rights reserved.